Julie J

My mum has been at victoria care home since July 2025 with rapid Alzheimers. The staff here have been excellent with my mum and with us when visiting, they have been very professional and friendly on every visit. My mum has always prided herself on her appearance prior to becoming ill , and the staff always try to encourage mum into the shower. Which isn’t easy with my mum as at times her behaviour can be challenging. Whenever mum has needed medical attention all the staff have been very quick to organise a Doctor and appropriate medication if needed, and kept us up to date with any issues. To try and encourage mum to eat , the dementia manager has even suggested we visit at lunch time and have a meal with my mum. This is going above and beyond in our opinion, and have definitely given person centred care. The food here always smells and looks delicious ,mum often has several helpings. Which makes us all laugh. We appreciate everything you do everyday for my mum.