Victoria Care Home

My mum has been at victoria care home since July 2025 with rapid Alzheimers. The staff here have been excellent with my mum and with us when visiting, they have been very professional and friendly on every visit. My mum has always prided herself on her appearance prior to becoming ill , and the staff always try to encourage mum into the shower. Which isn’t easy with my mum as at times her behaviour can be challenging. Whenever mum has needed medical attention all the staff have been very quick to organise a Doctor and appropriate medication if needed, and kept us up to date with any issues. To try and encourage mum to eat , the dementia manager has even suggested we visit at lunch time and have a meal with my mum. This is going above and beyond in our opinion, and have definitely given person centred care. The food here always smells and looks delicious ,mum often has several helpings. Which makes us all laugh. We appreciate everything you do everyday for my mum.

All the staff are fantastic with me and my mum. Willing to help with my mum and make me comfortable when I come to the home.
They always have my mum ready when I come to take her out for the day. Staff are willing to answer your questions if any. Lovely atmosphere in the home on my mum’s unit always chatting and having time for my mum and me. Any issues are dealt with straight away by the staff. All the staff make you welcome and feel at home when here with my mum.

They are an amazing bunch of staff. Her companion staff member, in particular, keeps us really well informed with care plan information and anecdotal stories about what Mums been up to. I feel confident that they meet her needs and are quick to react when these change. Mum is really happy there and has made friends with other residents. Victoria has the atmosphere of a home, not a care home. Mum moved from another care home that were failing to meet her basic needs and that had left us very disillusioned with the care system, generally. Victoria Care Home really restored our faith in the system. They did a fantastic job settling her in and she loves it there. Her care is very person-centred with staff who work with enthusiasm. It’s lovely to hear Mum giggling and laughing, chatting and dancing because if she’s happy, then I am too.

My aunty has been taken very good care of while she has been in there. She was only staying in for a short while and loved it so much. She made her own decision to stay in for good. She has made a lot of friends and she had none before, they went in there and all the staff are nice and caring, even to people who are visiting.